Backed by

Backed by

Dalma Logo

Turn manual operations into scalable processes

Turn manual operations into scalable processes

Turn manual operations into scalable processes

Future-proof your operations with complete visibility, a unified backlog, and data-driven insights.

Future-proof your operations with complete visibility, a unified backlog, and data-driven insights.

Trusted by fast-growing ops teams

Trusted by fast-growing ops teams

  • Alan Logo
    Blank Logo
    Dalma Logo
    Lemonway Logo
    Lassie Logo
Alan Logo
Alan Logo
Blank Logo
Blank Logo
Dalma Logo
Dalma Logo
Lemonway Logo
Lemonway Logo
Lassie Logo
Lassie Logo

The Challenge

Ops infra breaks down as you scale

Ops infra breaks down
as you scale

Your team spends hours building incomplete reports

No real-time visibility

No real-time visibility

Data fragmented across tools

Data fragmented across tools

Lack of actionable metrics

Lack of actionable metrics

You hire and grow costs linearly with revenue

Limited performance tracking

Limited performance tracking

Quality issues slip through

Quality issues slip through

No data for BPO negotiations

No data for BPO negotiations

Your product's quality and compliance suffers

Missed response time SLAs

Missed response time SLAs

Unpredictable backlogs

Unpredictable backlogs

Subpar user experience

Subpar user experience

All while not having enough engineering resources to help you build and maintain the perfect back-office and dashboards.

All while not having enough engineering resources to help you build and maintain the perfect back-office and dashboards.

There's a better way

Take control of your operations
Without changing your tools or processes

Take control of your operations-without changing your tools or processes

Optimize your operational costs

Monitor and reduce back-office costs

Improve your customer experience

Keep your promises to customers

Future-proof your operations

Scale without breaking

Track the exact cost per task

Measure and optimize team performance

Automate task dispatch to avoid downtimes

“Stopping Fragment would feel like going back to the stone age. It would instantly cut my productivity by at least 15%.”

Aurélie

Claims handler at Lassie

Optimize your operational costs

Monitor and reduce back-office costs

Track the exact cost per task

Measure and optimize team performance

Automate task dispatch to avoid downtimes

“Stopping Fragment would feel like going back to the stone age, I would lose 15% of productivity.”

Aurélie
Claims handler at Lassie

Optimize your operational costs

Monitor and reduce back-office costs

Improve your customer experience

Keep your promises to customers

Future-proof your operations

Scale without breaking

Track the exact cost per task

Measure and optimize team performance

Automate task dispatch to avoid downtimes

“Stopping Fragment would feel like going back to the stone age. It would instantly cut my productivity by at least 15%.”

Aurélie

Claims handler at Lassie

Improve your customer experience

Keep your promises to customers

Meet response time SLAs

Prevent request backlogs

Prioritize urgent tasks

“No matter the task or queue, everything goes through Fragment, so we no longer have to juggle between tools.

Léna
Ops coordinator at Alan

Improve your customer experience

Keep your promises to customers

Meet response time SLAs

Prevent request backlogs

Prioritize urgent tasks

“No matter the task or queue, everything goes through Fragment, so we no longer have to juggle between tools.

Léna
Ops coordinator at Alan

Future-proof your operations

Scale without breaking

Plan your future headcount

Onboard operators faster

Keep a predictable quality

“Fragment unlocks reliable productivity data at a level of granularity 10 times deeper than what we had in-house.”

Bruno
Product at Alan

Future-proof your operations

Scale without breaking

Plan your future headcount

Onboard operators faster

Keep a predictable quality

“Fragment unlocks reliable productivity data at a level of granularity 10 times deeper than what we had in-house.”

Bruno
Product at Alan

Product

How it works

How it works

For Ops Leaders

For Operators

Fragment Control Tower

“You can’t improve what you don’t measure”

Empower your ops team to manage their own processes and queues

Optimize performance with data-driven insights

Forecast headcount, meet SLAs and scale your operations with confidence

For Ops Leaders

For Operators

Fragment Control Tower

“You can’t improve what you don’t measure”

Empower your ops team to manage their own processes and queues

Optimize performance with data-driven insights

Forecast headcount, meet SLAs and scale your operations with confidence

For Ops Leaders

For Operators

Fragment Control Tower

“You can’t improve what you don’t measure”

Empower your ops team to manage their own processes and queues

Optimize performance with data-driven insights

Forecast headcount, meet SLAs and scale your operations with confidence

Integration

Don’t bother your tech team

Don’t bother your
tech team

n8n Logo

Zendesk

Zendesk

Hubspot Logo

HubSpot

HubSpot

API logo

Intercom

Intercom

n8n Logo
n8n Logo

Stripe

Stripe

n8n Logo

JIRA

JIRA

n8n Logo
n8n Logo

Slack

Slack

Zapier Logo
Zapier Logo

Zapier

Zapier

n8n Logo

n8n

n8n

n8n Logo
n8n Logo

Make

Make

API logo
API logo

API + Webhooks

API + Webhooks

Your back-office

Your back-office

and many more

and many more

Get started instantly with our built-in integrations for open tools (Zendesk, Stripe…).

Get started instantly with our built-in integrations for open tools (Zendesk, Stripe…).

For tasks on your back-office, just create a Fragment user and we'll take care of the rest. Get it up and running in a day.

For tasks on your back-office, just create a Fragment user and we'll take care of the rest. Get it up and running in a day.

“What’s great about Fragment is that ops can have much more control, without depending on engineers.”

Léna

Léna

Léna

Ops coordinator at Alan

Ops coordinator at Alan

Ops coordinator at Alan

Scale your operations now

Scale your
operations now

Fragment is a better way to manage manual operations, while laying the foundation for future automation.

Fragment is a better way to manage manual operations, while laying the foundation for future automation.