Backed by
Backed by
Turn manual operations into scalable processes
Turn manual operations into scalable processes
Turn manual operations into scalable processes
Future-proof your operations with complete visibility, a unified backlog, and data-driven insights.
Future-proof your operations with complete visibility, a unified backlog, and data-driven insights.
Trusted by fast-growing ops teams
Trusted by fast-growing ops teams
The Challenge
Ops infra breaks down as you scale
Ops infra breaks down
as you scale
Your team spends hours building incomplete reports
No real-time visibility
No real-time visibility
Data fragmented across tools
Data fragmented across tools
Lack of actionable metrics
Lack of actionable metrics
You hire and grow costs linearly with revenue
Limited performance tracking
Limited performance tracking
Quality issues slip through
Quality issues slip through
No data for BPO negotiations
No data for BPO negotiations
Your product's quality and compliance suffers
Missed response time SLAs
Missed response time SLAs
Unpredictable backlogs
Unpredictable backlogs
Subpar user experience
Subpar user experience
All while not having enough engineering resources to help you build and maintain the perfect back-office and dashboards.
All while not having enough engineering resources to help you build and maintain the perfect back-office and dashboards.
There's a better way
Take control of your operations
Without changing your tools or processes
Take control of your operations-without changing your tools or processes
Optimize your operational costs
Monitor and reduce back-office costs
Improve your customer experience
Keep your promises to customers
Future-proof your operations
Scale without breaking
Track the exact cost per task
Measure and optimize team performance
Automate task dispatch to avoid downtimes
“Stopping Fragment would feel like going back to the stone age. It would instantly cut my productivity by at least 15%.”
Aurélie
Claims handler at Lassie
Optimize your operational costs
Monitor and reduce back-office costs
Track the exact cost per task
Measure and optimize team performance
Automate task dispatch to avoid downtimes
“Stopping Fragment would feel like going back to the stone age, I would lose 15% of productivity.”
Aurélie
Claims handler at Lassie
Optimize your operational costs
Monitor and reduce back-office costs
Improve your customer experience
Keep your promises to customers
Future-proof your operations
Scale without breaking
Track the exact cost per task
Measure and optimize team performance
Automate task dispatch to avoid downtimes
“Stopping Fragment would feel like going back to the stone age. It would instantly cut my productivity by at least 15%.”
Aurélie
Claims handler at Lassie
Improve your customer experience
Keep your promises to customers
Meet response time SLAs
Prevent request backlogs
Prioritize urgent tasks
“No matter the task or queue, everything goes through Fragment, so we no longer have to juggle between tools.
Léna
Ops coordinator at Alan
Improve your customer experience
Keep your promises to customers
Meet response time SLAs
Prevent request backlogs
Prioritize urgent tasks
“No matter the task or queue, everything goes through Fragment, so we no longer have to juggle between tools.
Léna
Ops coordinator at Alan
Future-proof your operations
Scale without breaking
Plan your future headcount
Onboard operators faster
Keep a predictable quality
“Fragment unlocks reliable productivity data at a level of granularity 10 times deeper than what we had in-house.”
Bruno
Product at Alan
Future-proof your operations
Scale without breaking
Plan your future headcount
Onboard operators faster
Keep a predictable quality
“Fragment unlocks reliable productivity data at a level of granularity 10 times deeper than what we had in-house.”
Bruno
Product at Alan
Product
How it works
How it works
For Ops Leaders
For Operators
Fragment Control Tower
“You can’t improve what you don’t measure”
Empower your ops team to manage their own processes and queues
Optimize performance with data-driven insights
Forecast headcount, meet SLAs and scale your operations with confidence
For Ops Leaders
For Operators
Fragment Control Tower
“You can’t improve what you don’t measure”
Empower your ops team to manage their own processes and queues
Optimize performance with data-driven insights
Forecast headcount, meet SLAs and scale your operations with confidence
For Ops Leaders
For Operators
Fragment Control Tower
“You can’t improve what you don’t measure”
Empower your ops team to manage their own processes and queues
Optimize performance with data-driven insights
Forecast headcount, meet SLAs and scale your operations with confidence
CUSTOMERS
What our customers think
What our customers think
Integration
Don’t bother your tech team
Don’t bother your
tech team
Zendesk
Zendesk
HubSpot
HubSpot
Intercom
Intercom
Stripe
Stripe
JIRA
JIRA
Slack
Slack
Zapier
Zapier
n8n
n8n
Make
Make
API + Webhooks
API + Webhooks
Your back-office
Your back-office
and many more
and many more
Get started instantly with our built-in integrations for open tools (Zendesk, Stripe…).
Get started instantly with our built-in integrations for open tools (Zendesk, Stripe…).
For tasks on your back-office, just create a Fragment user and we'll take care of the rest. Get it up and running in a day.
For tasks on your back-office, just create a Fragment user and we'll take care of the rest. Get it up and running in a day.
“What’s great about Fragment is that ops can have much more control, without depending on engineers.”
Léna
Léna
Léna
Ops coordinator at Alan
Ops coordinator at Alan
Ops coordinator at Alan
Scale your operations now
Scale your
operations now
Fragment is a better way to manage manual operations, while laying the foundation for future automation.
Fragment is a better way to manage manual operations, while laying the foundation for future automation.