Add human supervision to automated processes

Our embedded player helps agents navigate on your backoffice to complete fallback or review tasks.

Add human supervision to automated processes

Our embedded player helps agents navigate on your backoffice to complete fallback or review tasks.

Add human supervision to automated processes

Our embedded player helps agents navigate on your backoffice to complete fallback or review tasks.

How it works

Connect Ops & ML

Agents

The Fragment copilot takes you from task to task, on any backoffice tool.

Ops managers

Configure dispatch rules, monitor SLAs, adjust fallback and review rates.

Developers

Add human fallback and AB test models with human review

Agents

See our copilot in action

1. Install Chrome extension
2. Click on start
3. Complete the task (don't leave your tools)
4. Click on next

ops managers

Measure & control

Tailor dispatch rules to your team, measure treatment times and SLAs, and optimize your process.

Dynamic

Continuously re-rank tasks when more urgent ones are added. Never forget or let anything slip through.

Any tool

Install the Chrome extension, it embeds on any backoffice tool. Fragment helps you juggle tools.

Monitor

If you can't measure it, you can't improve it. Accuratelly measure treatment times and patterns.

Skill based

Ops manager can tailor the dispatch rules down to the agent level. Also accomodate for fatigue and equitability.

Time travel

Easily audit what happened in the past. Gain full transparence and easier quality assurance.

Elastic

Staffing change ? Vacations ? No problem. Fragment adapts the dispatch to the current team availability.

Dynamic

Continuously re-rank tasks when more urgent ones are added. Never forget or let anything slip through.

Any tool

Install the Chrome extension, it embeds on any backoffice tool. Fragment helps you juggle tools.

Monitor

If you can't measure it, you can't improve it. Accuratelly measure treatment times and patterns.

Skill based

Ops manager can tailor the dispatch rules down to the agent level. Also accomodate for fatigue and equitability.

Time travel

Easily audit what happened in the past. Gain full transparence and easier quality assurance.

Elastic

Staffing change ? Vacations ? No problem. Fragment adapts the dispatch to the current team availability.

Integrations

HubSpot

API

Zapier

n8n

Make

Webhooks

Don't bother your Engineering team

We already support a few integrations and are working on the next ones. Let us know what you need.

Of course, you can also use our API.

developers

A/B test models with humans

Create fallback or review tasks on Fragment thanks to our API.

Monitor quality and configure thresholds right from our dashboard, like you would with AB testing platforms.

Try it now